WHO DO I CONTACT ABOUT BENEFITS?
This item is intended to guide you to the relevant department that deals with any particular benefit, as you will see nothing is simple with benefits and you may find yourself dealing with several different departments all with slightly different ways of working.
See our ‘brief guide to benefits’ for information about benefits that you may be able to claim if you are sick or disabled.

Most benefits are administered by the Department for Work and Pensions (DWP). There are various agencies or departments within the DWP.
JOBCENTRE PLUS
Deals with ‘working age’ benefits e.g. Universal Credit, Employment and Support Allowance, Jobseekers allowance, Maternity/Paternity benefits.
Benefits are dealt with by regional benefit centres; you generally can’t claim benefits by calling into a Jobcentre, though hopefully they will tell you how to claim.
Universal Credit is dealt with online, through the www.gov.uk  website, there is a universal credit helpline 0345 6000 0723 that you can contact for information but this is a benefit that is intended to be administered online.
Other ‘working age’ benefits can be claimed through the benefits claim line no.0800 0556688, there are other methods of claiming that may vary between benefits see www.gov.uk  for details
Budgeting loans can be claimed through your local Jobcentre Plus office a form can be collected from the office or downloaded from www.gov.uk the contact number is 0345 603 6967.
THE PENSIONS SERVICE
Deals with State Retirement Pension and Pension Credit
Retirement Pension can be claimed online or by telephone 0800 731 7898
Pension Credit can be claimed on 0800 99 1234
Again see www.gov.uk  for more detail
THE DISABILITY AND CARERS SERVICE
Deals with Personal Independence Payment, Disability Living Allowance, Attendance Allowance and Carers Allowance. Claim line numbers are (see www.gov.uk  for more).
Personal Independence Payment  0800 917 2222
Attendance Allowance 0345 605 6055
Disability Living Allowance (for under 16s only) 0345 712 3456.
Carers Allowance can be claimed online via www.gov.uk website or telephone 0345 608 4321.
HER MAJESTYS REVENUE AND CUSTOMS (HMRC)
HMRC administer Child Benefit and Child Tax Credit and Working Tax Credit, (yes it is strange but don’t try to apply logic to benefits) the latter two are in effect means tested benefits although they work in a slightly different way to most of the other  means tested benefits, these two will be replaced in due course by Universal Credit which is administered by the DWP. It remains to be seen if HMRC retain responsibility for Child Benefit.
To claim Child Tax Credit/Working Tax Credit telephone Tax Credits Helpline 0345 300 3900.
Child Benefit is claimed using a paper form which is sent to the Child Benefit Office, see www.gov.uk for details.
YOUR LOCAL DISTRICT OR UNITARY COUNCIL
Local councils administer  Housing Benefit (and discretionary Housing Payments) and Council Tax Support. In due course Housing Benefit for people of working age will be replaced by Universal Credit which is administered by the DWP
Housing Benefit is a national benefit although the limit on the maximum payable varies from area to area.
Council Tax Support is a local benefit and the rules of entitlement vary between councils.
Councils also administer a Crisis Fund, the Support and Prevention fund  (names and the rules may vary) that can provide help to those in exceptional need.
If you live in the area you can claim by phoning your council
Shropshire Council 0345 678 9000
Telford and Wrekin Council 01952 383838
If living in another part of the Britain you should contact the council in your area. If you are unsure who your local authority is you can find out by visiting https://www.gov.uk/find-your-local-council
SOCIAL SECURITY AND CHILD SUPPORT TRIBUNAL (SSCST)
This organisation deals with appeals against benefit decisions, before applying for an appeal you MUST ask the office that made the decision to reconsider, if they still come to a decision you disagree with you can then go to appeal.
You apply on an sscs1 form for most benefits, although there are various versions of the sscs form for different benefits.
NB there are strict time limits for both asking for a  reconsideration and applying for an appeal, see our item ‘What to do if you think a benefit decision is wrong’. YOU MUST COMPLY WITH THESE TIME LIMITS.
You can find more detail about  appealing a decision at www.gov.uk
SSSCT helpline no. 0300 123 1142

You will see from this that it is POSSIBLE that anybody you talk to at the above offices will NOT have knowledge of all benefits although they will probably be expert in their own area.

THIS IS WHY IT IS IMPORTANT TO GET ADVICE FROM AN INDEPENDENT ORGANISATION THAT CAN
ADVISE ON THE FULL RANGE OF BENEFITS.
You can get advice at:
Citizens Advice www.adviceguide.org.uk
Turn2us www.turn2us.org.uk
A4U www.a4u.org.uk